Question 1

How is pricing calculated?

Accepted Answer

We price by property size, service type, and frequency. Recurring clients receive preferred rates. Use the Quick Quote on the homepage or request a tailored estimate via WhatsApp.

Question 2

Do you charge for estimates?

Accepted Answer

No. All quotes are free and there's no commitment to book.

Question 3

Is there a minimum booking?

Accepted Answer

Most cleans have a 2-hour minimum. Airbnb turnovers are billed per turnover regardless of duration.

Question 4

How far in advance should I book?

Accepted Answer

48 hours is ideal. We do our best to accommodate same-day and next-day requests when our team has availability.

Question 5

What is your cancellation policy?

Accepted Answer

Free cancellation up to 24 hours before your scheduled appointment. Same-day cancellations are charged 50% of the service fee.

Question 6

Do you work weekends and holidays?

Accepted Answer

Yes. Saturday, Sunday and most holidays are available — perfect for Airbnb turnovers.

Question 7

Do I need to be home?

Accepted Answer

No. Most clients provide a key, lockbox code or smart-lock access.

Question 8

Do you bring supplies and equipment?

Accepted Answer

Yes — eco-certified products and professional equipment are included. If you prefer we use your supplies, just let us know.

Question 9

Are you pet-friendly?

Accepted Answer

Absolutely. Tell us about your pets ahead of time so the team can plan around them.

Question 10

How do I pay?

Accepted Answer

We accept card, ACH, Zelle and Venmo. Recurring clients are billed automatically after each service.

Question 11

What if I'm not satisfied?

Accepted Answer

If anything is missed, let us know within 24 hours and we'll re-clean it free of charge. That's our 5-star guarantee.

Question 12

Are you insured?

Accepted Answer

Yes — we carry $1M general liability insurance. Certificate available on request.

Questions, answered.

Pricing & quotes

Scheduling & cancellations

On the day

Payment & guarantees

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